As our logo suggests, ‘We Care’!! We are proud to offer quality residential care for the elderly and are extremely passionate about what we do. Our speciality is providing well trained staff to care for elderly people who suffer with Dementia and Alzheimers.
Our proud history
Denestar Limited is a family owned business, established in 2005 as a result of the owner’s passion for the industry. This passion stemmed from a 3 year experience of trying to secure good quality residential care for an elderly relative, before the owner took it upon themselves to ensure that this type of care could be provided. The Denestar Ltd group currently operates homes in Pontefract, West Yorkshire, Withernsea, East Yorkshire and Hull, with the Head Office based in Anlaby, East Yorkshire.
In the last 14 years the owners passion has been embedded through the management team to the full staff group, so that everyone is empowered to deliver the best that they can in all areas of our service provision. This has resulted in a very low turnover of staff, with some members having worked in the service for over 20 years.
Our service and care
Passionate about care, we strive to provide a service that will fulfill the needs of every resident we care for, regardless of age, gender, race, ability etc. A tailored care plan is completed upon a Resident’s arrival to ensure that their personal needs are met. Our Care Plans are constantly monitored and altered according to the changing support needs of the resident, in order to ensure that our service completely suits their individual needs. Residents have full involvement in the preparation and delivery of their supportive care plan. We believe in the choice of the resident, doing all that we can to assist them in reaching their own goals and living their own life the way in which they choose to live it.
Our person-centered ethos is our main strength and we are very proud of the positive feedback we regularly receive telling us how people’s lives have improved since their move to our home. Residents decide themselves how they spend their time with us, with daily, weekly and monthly activities planned during our regular resident meetings. Our residents regularly partake in trips to local attractions, as well as some further afield with indoor & outdoor events and personal hobbies.
Quality of life, community links and living choices are a very important factor to our operation. We encourage residents to be as involved as they like in their time with us, our service is ‘what you want it to be’. Each resident can choose their own personal assistant (key worker), to ensure that they have the one-to-one support they need. This person can be changed at the resident’s will. Residents make all of the decisions from what meals are on the menu, to the décor of the home.
All of the managers within the Denestar Ltd group possess an RMA (Registered Manager Award – Level 4) as well as various other appropriate qualifications, including Train the Trainer; which ensures staff are constantly up-to-date on all relevant training requirements, allowing them to fulfill their respective roles to the optimum level.
We are extremely proud to have retained the Investors In People Accreditation since 2008 – this is reviewed every 3 years; thus ensuring that we move with the times and keep the focus of people at the centre of everything we do.
‘We care’ underpins everything we do at Denestar Ltd. As a company, we ensure that family comes first and that only the best quality of care is provided for your loved ones.
- We are open and honest with clear objectives in all that we do, we welcome comments to improve our practice.
- We empower people to have a voice, to be listened to and to be acted upon.
- A commitment to our residents and colleagues; we listen, we care, we serve.
- Treating everyone with respect and dignity
- Kind and considerate to others, compassionate and empathetic to all.
- Ordinary people achieving extraordinary things in a selfless manner.
Based at the company Head Office, responsible for overseeing the operation of the business and is the most senior person in the organisation.
Works between head office and each home on a weekly basis, responsible for the operational service delivery; monitoring, auditing and ensuring compliance with regulations.
Based mainly at Trees Residential Care Home in Pontefract – responsible for overseeing care delivery and home operation supported by J Henderson. Responsible also, for the company wide Induction implementation and training programme.
Marilyn Higgins, Francesca Burkinshaw and Donna Jackson
Based mainly at specific Care Homes in Pontefract, Hull and Withernsea – responsible for overseeing care delivery and home operation supported by Care Team Managers and Team Leaders.
Care Team Manager
CTM’s are responsible for the Care Delivery to the residents group and for the teams delivering care.
TL’s are responsible for leading the care teams and ensuring residents are supported with their individual care needs as assessed and planned.
Responsible for the cleanliness, up keep and control of the spread of infection in the care home.
Domestic and Laundry
Laundry staff ensure that peoples personal clothing items are laundered and returned in good condition.
Designated Cooks are responsible for the ordering, preparation and serving of nutritious meals as per individual requirements. Responsible also, for the Food Standards Agency (FSA) requirements.
Responsible for the maintenance and fabric, both internally and externally, of the premises along with H&S requirements of the property and equipment.
Responsible for the planning and organising of the social support needs of our resident group, independently and collectively.