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Our Principles Of Care

  • We are committed to ensuring our team of careers are fully trained to ensure the continuity and delivery of second to none care.
  • We are committed to ensuring each person is responded to as an individual in their own right and not as a group and that his/her own unique personality, strengths, needs and perspectives are top priority.
  • We ensure that each individual’s rights are respected and not infringed and that our service users utilise their rights fully.
  • We ensure that service user’s choices are respected at all times and that they are given encouragement and support with their choices.
  • We ensure that services users privacy and dignity is respected at all times and that everyone is treated in a manner which safeguard privacy and dignity and which does not cause or have the potential to cause embarrassment, humiliation or cause personal/emotional discomfort.
  • We ensure that our service users are given access to sufficient and correct information to support them making choices.
  • We ensure that service users continue to maintain their independence, empowering them as individuals to be involved in the day to day activity within the home. Encouraging service users to learn new skills to increase independence, to only assist with the things the individuals find difficult to lesson the likelihood of an individual becoming unnecessarily dependant.
  • We ensure that consideration is shown to all individuals and to demonstrate through actions and attitudes that people are worthy of respect. That opinions, values and achievements are valued.
  • We ensure that the primary care values are met at all times: privacy, dignity, individuality, independence, confidentiality, right, empowerment, choice and fulfilment of client group.

Our Staff

After undergoing a 12 week comprehensive induction process, prospective permanent staff are only issued a permanent contract (which is of a further 12 week probationery period) and only upon satisfactory approval of our residents.

Our staff provide consistent and excellent care for all our residents with compassion and understanding. Ensuring that the highest quality of life is provided for each individual.

Staff ensure that residents’ privacy and dignity is respected at all times. Residents are encouraged to maintain their independence for as long as possible.

All of our staff are trained to the highest standard possible with a continuous training programme in place. At Denestar we ensure that all mandatory training is completed together with other none mandarory training in specialist subjects such as, dementia care, alzheimers, parkinsons, epliepsy, continence and more to build staff confidence and skill in order to benefit the lives of our residents. Our staff exceed the 50% margin of NVQ in Social Care in levels from 2 - 4.

All three homes have been accredited with the Investors In People (IIP) award.

Here are some written comments from Staff who work within the organisation:-

I feel that moving to work at Trees Care Home was the best decision I have made. I get a lot out of seeing  the residents enjoying life and joining in all of the fun activiites; in and out of the home. Everyone is happy here and therefore the atmosphere is always pleasant and it is always a pleasure to come to work. (S Sweet - Former Deputy Manager)

I have worked here 4 years and it is a pleasure to come to work, we all work as a team and we are all trained to the same standard and treated equally. I am very happy in my work as it is a friendly atmosphere. (Mr T Orrell - Former Maintenance Operative)

I have worked here as a cook for 5 years , I love coming to work, we all get on very well and it is a big happy family with staff, residents and their families. The residents have lots of fun and it is a marvellous place to work. (Mrs S Swales - Cook)