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Our Principles Of Care

  • We are committed to ensuring our team of careers are fully trained to ensure the continuity and delivery of second to none care.
  • We are committed to ensuring each person is responded to as an individual in their own right and not as a group and that his/her own unique personality, strengths, needs and perspectives are top priority.
  • We ensure that each individual’s rights are respected and not infringed and that our service users utilise their rights fully.
  • We ensure that service user’s choices are respected at all times and that they are given encouragement and support with their choices.
  • We ensure that services users privacy and dignity is respected at all times and that everyone is treated in a manner which safeguard privacy and dignity and which does not cause or have the potential to cause embarrassment, humiliation or cause personal/emotional discomfort.
  • We ensure that our service users are given access to sufficient and correct information to support them making choices.
  • We ensure that service users continue to maintain their independence, empowering them as individuals to be involved in the day to day activity within the home. Encouraging service users to learn new skills to increase independence, to only assist with the things the individuals find difficult to lesson the likelihood of an individual becoming unnecessarily dependant.
  • We ensure that consideration is shown to all individuals and to demonstrate through actions and attitudes that people are worthy of respect. That opinions, values and achievements are valued.
  • We ensure that the primary care values are met at all times: privacy, dignity, individuality, independence, confidentiality, right, empowerment, choice and fulfilment of client group.

About Denestar Limited

Denestar Limited was started in 2005 as a direct result of a family having to secure residential care for an elderly relative in the preceeding 3 years prior to starting the business. Denestar currently owns 3 residential care homes, providing quality care for the elderly.

We believe that everyone is an individual regardless of age, gender, race, etc., therefore we strive to provide a service that will fulfil every need of every resident. A tailored care plan is completed upon arrival to ensure that our service will suit the needs of the client. Care Plans are constanly monitored and altered according to the changing needs of the resident.


Reducing the 18 requirments set by CSCI (commission for Social Care Inspection - now CQC Care Quality Comission) prior to the takeover of Trees Care Home to none within 6 months of takeover, together with the reinstatement of QDS (Qulaity Development  Scheme) funding and the reduction of 14 requirements to only one also within 6 months of takeover at Willerfoss House, is testimony to the passion, dedication and care that our management team at Denestar apply to everything we do to ensure that we offer an excellent quality of service.

All three homes have been awarded Investors In People (IIP). This is a great accolade for us and again proves our commitment to ensuring that our clients receive continuity if care with a low staff turnover.